Privacy Policy

At Flower Bar, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, place an order, or interact with us through any platform (including WhatsApp, Instagram, and Facebook).

By using our website, you agree to the practices described below.

1. Information We Collect

We collect the following types of personal information when you interact with our store:

a. Personal Information

  • Name
  • Email address
  • Phone number
  • Shipping address
  • Billing address

b. Payment Information

We do not store your complete payment details.
Payments are processed securely through:

  • Shopify Payments
  • Visa / Mastercard
  • Easypaisa
  • Bank Alfalah
    (according to your selected method)

c. Order Information

  • Products purchased
  • Order notes
  • Delivery date & time preferences

d. Device & Browsing Data

Automatically collected through cookies:

  • IP address
  • Browser type
  • Device type
  • Pages viewed
  • Time spent on site

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Send order updates & confirmations
  • Respond to customer service queries
  • Improve website experience and product quality
  • Send promotional offers (only if you opt-in)
  • Analyze store performance and visitor behavior

We do not sell, rent, or trade your personal information to any third party.

3. WhatsApp & Messaging Permissions

If you contact us through WhatsApp or click “WhatsApp Order”:

  • Your phone number may be visible to our customer support team
  • Conversations are used only to assist with your order
  • We do not use your number for spam or unauthorized marketing

You can request deletion of your chat history at any time.

4. Cookies & Tracking Technologies

We use cookies to:

  • Keep items saved in your cart
  • Improve page loading speed
  • Remember your preferences
  • Analyze website performance

You can disable cookies through your browser settings, but some website features may not work properly.

5. Sharing of Information

We may share information only with trusted partners required to complete your order:

  • Delivery partners/riders
  • Payment processors
  • Shopify (site hosting)
  • Fraud prevention tools
  • Analytics services (Google Analytics, Meta Pixel)

These services follow strict confidentiality and data protection rules.

6. Data Storage & Security

Your data is stored securely on Shopify’s encrypted servers.
We use:

  • SSL certificates
  • Encrypted checkout
  • Secure payment gateways
  • Access-controlled systems

Although no online system is 100% secure, we take all necessary measures to protect your information.

7. Your Rights

You have the right to:

  • Request access to your personal data
  • Update or correct your information
  • Request deletion of your data
  • Opt-out of marketing messages anytime

To make a request, email us at: flowerbar81@gmail.com

8. Children’s Privacy

Flower Bar does not knowingly collect information from children under 13. If any such data is found, we will delete it immediately.

9. Changes to This Policy

We may update this Privacy Policy occasionally.
Any changes will be posted on this page with an updated date.

10. Contact Us

For questions or concerns about this Privacy Policy, you may contact us:

📧 Email: flowerbar81@gmail.com
📱 WhatsApp: 0300 4834722
📍 Location:  Y, Flowerbar-gf19 goal market, DHA Phase 3, Lahore, 54830