Terms & Conditions – Flower Bar

Welcome to Flower Bar. These terms describe how our website and services are used. By visiting our site or placing an order, it is understood that these terms are accepted.

1. Use of Website

This website is provided for personal, non-commercial use.
All content on the site is owned or licensed by Flower Bar.
No content may be copied, reused, or distributed without permission.

2. Product Information

All floral products are shown with high-quality images.
Some variations in color, size, or flower availability may occur.
Substitutions may be made when specific flowers are not available.
Any substitution is done with equal or higher value blooms.

3. Orders & Payments

Orders can be placed through our website at any time.
Cash on Delivery (COD) and other payment methods are accepted where available.
Accurate delivery details must be provided by the customer.
Orders may be canceled by us if incorrect information is provided.

4. Delivery Policy

Deliveries are carried out during our standard operating hours.
Arrival times may vary due to weather, traffic, or seasonal load.
The delivery will be marked complete once handed to the recipient or a representative.
Re-delivery fees may apply if the recipient is unreachable.

5. Refunds & Returns

Fresh flowers are perishable items.
Refunds are not offered once an order has been prepared or delivered.
Complaints must be reported within 2 hours of receiving the order.
Clear photos are required for quality review.
Replacements may be offered in valid cases.

6. Customer Responsibilities

Correct address, phone number, and delivery instructions must be provided.
Flowers should be handled with proper care after delivery.
Damage caused by improper handling is not covered.

7. Privacy & Security

Customer data is kept private and used only for order processing.
Information is not shared with third parties except for delivery purposes.
Secure payment channels are used to protect customer details.

8. Changes to Terms

These terms may be updated at any time.
Continued use of the website means acceptance of the latest version.

9. Contact

Any questions about these terms can be sent to our support team.
Assistance is provided during working hours.